Cash on Delivery (COD), Shipping & Delivery Policy

Important Notes

  1. All prices displayed on the website include Value Added Tax (VAT).
  2. Product availability is subject to stock availability at the time of order confirmation.
  3. Orders are reviewed and confirmed by our customer support team before shipping.
  4. Mini Mum reserves the right to cancel any order in case of pricing errors, stock issues, or incomplete customer information.

Payment Method

Cash on Delivery (COD)

After placing your order, our customer support team will contact you via the registered mobile number or WhatsApp to confirm:

  • Order details
  • Delivery address
  • Contact information
  • Product availability

Please ensure your phone is available within 24 hours after placing the order to avoid delays or cancellation.

Shipping Policy

Delivery Coverage

Mini Mum currently delivers to all major cities and governorates across Egypt.

Shipping Time

  • Cairo & Giza: 1–3 business days
  • Major Governorates: 2–5 business days
  • Remote Areas: 3–7 business days

Delivery times may vary during holidays, promotional campaigns, or unforeseen circumstances.

Shipping Fees

Shipping fees are calculated based on:

  • Delivery location
  • Order size and weight
  • Ongoing promotions or free shipping offers

Shipping costs will be displayed during checkout or confirmed before dispatch.

Order Processing

  • Orders are processed Sunday through Thursday.
  • Orders received after working hours may be processed on the next business day.
  • Customers will receive updates regarding order confirmation and shipment status via phone or WhatsApp.

Delivery Conditions

  • The customer or an authorized recipient must be available at the delivery address.
  • Please ensure that the provided phone number and address are accurate.
  • Failed delivery attempts due to incorrect information may result in additional shipping charges.

Return & Exchange Policy

  • Products may be returned or exchanged within 14 days of receiving the order, provided they are unused, in their original packaging, and in resalable condition.
  • Customized, clearance, or promotional items may not be eligible for return unless defective.
  • Shipping fees for returns or exchanges may apply unless the item was delivered damaged or incorrectly.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact our customer support team within 48 hours of delivery with photos of the item and packaging.

We will review the case and arrange a replacement or appropriate solution.

Contact Information

For any inquiries regarding orders, shipping, or returns, please contact us:

📱 WhatsApp: +20 10 08899270

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